Shipping, Returns, Refunds and Cancellation Policy

Shipping Policy

This policy applies only to physical products.

At Pathfinder Merit Fleet LLP, we are committed to providing our customers with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions for the shipment of PMF IAS Books.

Shipping Destinations

• Domestic Shipping: We ship to all states and territories within India.
• International Shipping: Currently, we do not offer international shipping.

Processing Time

• Order Processing: Orders are processed within 1-2 business days after receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
• Pre-orders: For items available on pre-order, the shipping date will be specified on the product page. Orders containing pre-ordered items will be shipped once all items are available.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order through the carrier’s website using the provided tracking number.

Shipping Restrictions

• We do not ship to P.O. boxes or military addresses.
• Certain items may be subject to additional shipping restrictions due to size, weight, or hazardous materials.

Damaged or Lost Shipments

• Damaged Shipments: If your order arrives damaged, please contact our customer service team within 7 days of receipt. Include photos of the damaged packaging and item(s) for our review.
• Lost Shipments: If your shipment is lost in transit, please contact our customer service team. We will work with the carrier to resolve the issue.

Returns and Exchanges

• Please refer to our Return Policy for information on returns and exchanges.

Shipping Charges

• Domestic Shipping: Free shipping on orders over a certain value (e.g., ₹500). A flat rate applies for orders below this value.

Contact Information

• For any shipping-related inquiries, please contact us at [email protected].

This policy should be tailored to fit the specific operations and capabilities of PMFIAS.com, and legal advice might be necessary to ensure all terms are compliant with applicable laws and regulations.

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Returns, Refunds and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the summary and description of each product before buying it, it provides all the details about the services or the product you purchase.

Our Policy for the cancellation and refund will be as follows:

Return Eligibility

• Timeframe: Items must be returned within 15 days from the date of delivery.
• Condition: Items must be in their original condition, unused, and in the original packaging with all tags, labels, and accessories included.
• Non-Returnable Items: Items marked as final sale, gift cards, and any digital products are not eligible for return.

Return Process

1. Request a Return: To initiate a return, please contact our customer service team. Provide your order number, reason for the return, and photos of the item if it is damaged or defective.
2. Receive Return Authorization: Our team will review your request and, if approved, will provide you with a return authorization number and instructions on how to send your item back.
3. Ship Your Item: Pack the item securely and include the return authorization number. Ship the item to the address provided by our customer service team.

Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
• Reimbursement: For items that are damaged, defective, or incorrect, we will reimburse the return shipping costs upon receipt and verification of the returned item.

Refunds

• Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Order Cancellations

• Before Shipping: You may cancel your order for a full refund if the order has not yet been shipped. Please contact our customer service team as soon as possible to cancel your order.
• After Shipping: If your order has already been shipped, please refer to our return policy to process a return.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. Include photos of the damaged or defective item for our review. We will arrange for a replacement or issue a refund as per your preference.

Returns, Refunds and Cancellation Policy for Digital Products

Refunds Policy for Digital Products

• In case you are not able to download the files, you can contact us at store.pmfias.com. We will resolve the issue within 48 hours or make a complete refund.

Cancellation Policy for Digital Products

• Due to the digital downloadable nature of the products that we offer, the products once purchased cannot be cancelled unless there is a valid argument put forward by the customer regarding service quality or other matter of concern.